Quality Evaluation Center

Often we Audit management systmes that lack of measurement. Most of the times, this lack of measument means that the system only measures Quality Objectives. How many measurements should you be dealing with? When you set up your management systems, you should point to at least 2 levels of measument 1- You must define the Quality Objectives. They are the little steps you take in order to comply with the Quality Policy you have defined in the first place. Let's take as an example that your Quality Objective to comply with the customer satisfaction mentioned in the Quality Policy is to increase the customer satisfaction from 80% to 85%. First: why 85%? Don't you want 100%? Well, when you define 85% instead of 100% you should be aware of your limitations and your processes. Rome wasn't build in a day so you should be realistic. So realisticly your objective shall be to improve what is improvable at that specific time frame. So, we define 85% and wait until the end of ...

Well, this question should not even be asked. Of course they are related. For 2 main reasons: because the ISO9001:2015 (and previous as well) say so and because it makes sense. Why does it make sense? Let´s see: The Quality Policy is, as refered before, a compromisse you asume in your organisation. Now, if it is a long term compromisse, it´s also a path to follow. Now imagine a long road. You are going to follow this road to reach some place. To do this road you need… steps. So, the Policy, as the path you will follow is the road. And, as you can now guess, the steps are your objectives. Objectives shall be defined as the short or medium term achievement of the Policy. If you need any clarification on this subject, at QEC - Quality Evaluation Center we will be delighted to share some ideas with you. You can get our contact information on our webpage www.qec-global.com

Many times we get questioned about the importance of the Quality Policy. Is it really important? Will it make a difference in the organisation Management System? The truth is: the Quality Policy is THE commitment and the way the organisation is oriented. If you fail to define the basis your Management Systems is likely to fail as well. See it as the reason why you are setting up the Management System. Obviously you can develop a Management System with a wrong or weak Quality Policy. But what is the point? Could a Company achieve it´s goal without defining a Quality Policy (or a Management System)? Well, yes but as son as there is a Goal, the road to the Goal is already a Quality Policy. The Quality Policy in the Management System according to ISO9001:2015 must exist as a documented information. But as important (or more important) then the documented information, it shall be understood by everyone. It´s not worth to have it written without people knowing it or understanding it. ...