Can make a huge difference.
Let's consider two different types of providers:
1- Those that provide you a part of your process. You use this providers becase of optimizacion, they're expertise or for logistic reasons (or any other). Each time this provider fails, you fail and have failed. You are responsible for your scope but you are also responsible for those outside your scope boundary that are choosen by you.
2- Those that provide you as support of your activity. This are the companies that do not put value directly on your product. But they do it indirectly.
Imagine that you run a training company. First type of providers (those that provide directly to your process) may be: classroom and external trainers. If any of this fail, you failed. If the classroom does't have chairs for your client to seat for a full day of training, you won't be able to say: It's not our fault. If the trainer doesn't have a clue of what it's supposed to be teached you can't say: It's not our fault.
Second type of providers (those that provide to support your process) may be: IT hardware and website maintenance. Altough your client doesn't get this as a service being done directly to them imagine that your entire IT infrastructure goes down and the provider takes a week to put it back to work. Or if your website (where your clients apply and register training) gets hacked and the services provider didn't kept a copy of it. Would this make any difference to you?
That is way you should choose your providers with other requirements besides price (that is different from value). One of the options is considering certified companies. They are audited to confirm they're capability so this would give you some security while choosing a provider.
It's also recomended that you develop your own way/procedure of choosing providers, evaluate them in a way that makes sense for your business (is there any tolerance for them to fail? Do they have to keep a clean record? Will you measure every delivery or only the % of deliveries that went wrong?, etc).
We at QEC - Quality Evaluation Center, as a Certification Body and having a great % of certificates issued under the Quality Standard ISO9001:2015, do find to many times Providers Evaluation Being performed just to show off to the auditor instead of making a difference to the company running the business. And that cannot happen.
Not sure yet why is important to choose your suppliers? Then get to our webpage (www.qec-global.com) and send us an email. QEC - Quality Evaluantion Center will be delighted to talk with you about this.
Let's consider two different types of providers:
1- Those that provide you a part of your process. You use this providers becase of optimizacion, they're expertise or for logistic reasons (or any other). Each time this provider fails, you fail and have failed. You are responsible for your scope but you are also responsible for those outside your scope boundary that are choosen by you.
2- Those that provide you as support of your activity. This are the companies that do not put value directly on your product. But they do it indirectly.
Imagine that you run a training company. First type of providers (those that provide directly to your process) may be: classroom and external trainers. If any of this fail, you failed. If the classroom does't have chairs for your client to seat for a full day of training, you won't be able to say: It's not our fault. If the trainer doesn't have a clue of what it's supposed to be teached you can't say: It's not our fault.
Second type of providers (those that provide to support your process) may be: IT hardware and website maintenance. Altough your client doesn't get this as a service being done directly to them imagine that your entire IT infrastructure goes down and the provider takes a week to put it back to work. Or if your website (where your clients apply and register training) gets hacked and the services provider didn't kept a copy of it. Would this make any difference to you?
That is way you should choose your providers with other requirements besides price (that is different from value). One of the options is considering certified companies. They are audited to confirm they're capability so this would give you some security while choosing a provider.
It's also recomended that you develop your own way/procedure of choosing providers, evaluate them in a way that makes sense for your business (is there any tolerance for them to fail? Do they have to keep a clean record? Will you measure every delivery or only the % of deliveries that went wrong?, etc).
We at QEC - Quality Evaluation Center, as a Certification Body and having a great % of certificates issued under the Quality Standard ISO9001:2015, do find to many times Providers Evaluation Being performed just to show off to the auditor instead of making a difference to the company running the business. And that cannot happen.
Not sure yet why is important to choose your suppliers? Then get to our webpage (www.qec-global.com) and send us an email. QEC - Quality Evaluantion Center will be delighted to talk with you about this.
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